Alabama Medicaid District Office Locations for Medicare Savings Program Applications

Alabama Medicaid processes Medicare Savings Program applications through 11 regional District Offices — not through county DHR offices, which is a common point of confusion. Each District Office covers a cluster of counties and handles intake, processing, and renewals for QMB, SLMB, and QI-1 applications. Sending Form 210 to the right office can shave days off your processing time.

How to Find Your District Office

Your assigned District Office is determined by the county where the applicant lives. Alabama's 67 counties are divided among the 11 offices listed below. For phone applications or general questions, you can also call the central Recipient Call Center at 1-800-362-1504 (Monday–Friday, 8:00 a.m.–4:30 p.m.).

Complete District Office Directory

Auburn 687 North Dean Road, Suite 300, Auburn, AL 36830 Phone: (866) 371-4072 | Fax: (334) 466-8943 Counties: Chambers, Clay, Coosa, Lee, Macon, Randolph, Russell, Talladega, Tallapoosa

Birmingham Beacon Ridge Tower, Suite 300, 600 Beacon Parkway West, Birmingham, AL 35209 Phone: (866) 371-4073 | Fax: (877) 814-8302 Counties: Jefferson, Shelby, St. Clair

Decatur 2119 Westmead Drive SW, Suite 1, Decatur, AL 35603 Phone: (866) 371-4074 | Fax: (877) 814-8304 Counties: Cullman, Morgan

Dothan 2652 Fortner Street, Suite 4, Dothan, AL 36305 Phone: (866) 371-4075 | Fax: (877) 814-8305 Counties: Barbour, Coffee, Covington, Crenshaw, Dale, Geneva, Henry, Houston, Pike

Florence 412 South Court Street, Suite 200, Florence, AL 35630 Phone: (866) 371-4076 | Fax: (877) 814-8303 Counties: Colbert, Franklin, Lauderdale, Lawrence, Marion, Winston

Gadsden 200 West Meighan Boulevard, Suite D, Gadsden, AL 35901 Phone: (866) 371-4077 | Fax: (877) 814-8306 Counties: Blount, Calhoun, Cherokee, Cleburne, DeKalb, Etowah, Marshall

Huntsville 6515 University Drive NW, Suite B, Huntsville, AL 35806 Phone: (855) 733-3160 | Fax: (877) 295-8813 Counties: Jackson, Limestone, Madison

Mobile 2800 Dauphin Street, Suite 105, Mobile, AL 36606 Phone: (866) 371-4078 | Fax: (877) 814-8308 Counties: Baldwin, Clarke, Escambia, Mobile, Washington

Montgomery 200 Interstate Park Drive, Suite 207, Montgomery, AL 36109 Phone: (866) 621-6509 | Fax: (877) 814-8307 Counties: Autauga, Bullock, Butler, Chilton, Elmore, Lowndes, Montgomery

Selma 106 Executive Park Lane, Selma, AL 36701 Phone: (866) 371-4079 | Fax: (877) 814-8311 Counties: Choctaw, Conecuh, Dallas, Marengo, Monroe, Perry, Sumter, Wilcox

Tuscaloosa 907 22nd Avenue, Tuscaloosa, AL 35401 Phone: (866) 371-4080 | Fax: (877) 814-8310 Counties: Bibb, Fayette, Greene, Hale, Lamar, Pickens, Tuscaloosa, Walker

What District Offices Do (and Don't Do)

District Offices handle MSP-specific functions:

• Accept Form 210 applications in person, by mail, or by fax
• Process eligibility determinations — they're the ones calculating your income and assigning your tier
• Handle renewal paperwork (Form 210-R)
• Provide status updates on pending applications — often more specific than what the central call center can tell you
• Schedule informal conferences if you want to resolve a denial before requesting a formal Fair Hearing

They do not provide insurance plan advice, Part D comparisons, or legal representation. For those, contact Alabama SHIP (1-800-243-5463) or Legal Services Alabama (1-888-835-3505).

Important: Not the Same as County DHR

Alabama County Department of Human Resources offices handle child welfare, food assistance (SNAP), and some adult protective services. They do not process Medicare Savings Program applications. A DHR worker might forward a paper Form 210 to the right Medicaid District Office as a courtesy, but the application won't be processed at DHR. Go directly to your District Office to avoid routing delays.

Central Office Contact

For Fair Hearing requests, policy questions, or fraud reporting, contact the Alabama Medicaid Agency Central Office:

• Mailing: P.O. Box 5624, Montgomery, AL 36103-5624
• Physical: 501 Dexter Avenue, Montgomery, AL 36104
• Recipient Call Center: 1-800-362-1504
• Fair Hearings: (334) 242-5741
• Fraud Reporting: 1-866-452-4930

The Alabama Medicare Savings Programs & Extra Help Guide includes the full district office directory with county-by-county routing, District Office fax numbers for document submissions, and an application tracker that helps you document exactly what you sent, where, and when.

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