Hawaii ADRC Contact Numbers by Island: Aging and Disability Resource Centers

Every Hawaii ADRC Office, Listed

Hawaii's Aging and Disability Resource Centers operate as the "no wrong door" entry point for senior services. Whether your parent needs Kupuna Care, a Med-QUEST referral, meals on wheels, caregiver respite, or just an assessment of what help is available, the ADRC is where you start.

Each county runs its ADRC through the local Area Agency on Aging. Here is every office:

Oahu — Elderly Affairs Division (EAD)

• Phone: (808) 768-7700
• Address: 925 Dillingham Blvd, Suite 200, Honolulu, HI 96817
• Serves: All of Oahu

Big Island (Hilo) — Hawaii County Office of Aging

• Phone: (808) 961-8626
• Address: 1055 Kinoole St, Suite 101, Hilo, HI 96720
• Serves: East Hawaii

Big Island (Kona) — Hawaii County Office of Aging

• Phone: (808) 323-4390
• Address: 74-5044 Ane Keohokalole Hwy, Kailua-Kona, HI 96740
• Serves: West Hawaii

Maui — Maui County Office on Aging

• Phone: (808) 270-7774
• Address: 95 Mahalani St, Suite 20, Wailuku, HI 96793
• Serves: Maui island

Molokai — Maui County Office on Aging

• Phone: (808) 553-5241
• Address: 290 Kolapa Pl, Suite 20, Kaunakakai, HI 96748
• Serves: Molokai

Lanai — Maui County Office on Aging

• Phone: (808) 565-6818
• Address: 309 Seventh St, Lanai City, HI 96763
• Serves: Lanai

Kauai — Agency on Elderly Affairs

• Phone: (808) 241-4470
• Address: 4444 Rice St, Suite 330, Lihue, HI 96766
• Serves: Kauai and Niihau

What Happens When You Call

The first call is an intake screening. The coordinator will ask basic questions about your parent: age, living situation, current health conditions, functional limitations, income range, and what kind of help the family is looking for.

This is not an application for a specific program yet — it is a triage conversation. Based on your parent's situation, the ADRC will determine which programs to screen for (Kupuna Care caregiver-directed services, historically called KCGP, Med-QUEST referral, meal delivery, transportation assistance) and schedule an in-home assessment if needed.

The in-home visit is where a case manager evaluates your parent's functional ability — how they manage bathing, dressing, meal preparation, medications, mobility around the home. This assessment drives the care plan and determines program eligibility.

What to Have Ready Before Calling

Prepare these so the intake goes smoothly:

• Parent's full name, date of birth, and Social Security number
• Current address and living situation (alone, with spouse, with family)
• List of medical conditions and current medications
• Name and contact info for the primary care physician
• Approximate monthly income (Social Security, pension, other sources)
• Whether the parent currently receives any services (home health, Medicaid, VA)
• Your own contact information and relationship to the parent

If you are calling from the mainland about a parent in Hawaii, identify that right away. The ADRC can still initiate the process, but the in-home assessment requires someone physically present with the parent. You may need to coordinate with a local family member or friend.

When the ADRC Is Not Enough

The ADRC handles state-funded programs and Medicaid referrals, but it does not manage the Medicaid application itself. For Med-QUEST enrollment, you will be directed to the DHS Med-QUEST Division or the KOLEA online benefits portal. The ADRC also does not handle Medicare questions — those go to the Hawaii State Health Insurance Assistance Program (SHIP).

For families navigating both the ADRC pathway and the Med-QUEST system simultaneously, the Hawaii home care navigation guide maps out how the two systems connect — which agency handles what, what documentation each requires, and how to coordinate services when your parent qualifies for multiple programs.

See more Hawaii guides →